We accept returns only if the product is initially defective.If the product is initially defective, please contact us within one week of receiving the product through our contact page, Or contact us here. takuzooo@japan-made-ya.com. We do not accept returns or exchanges due to customer's reasons. Please understand this in advance.We do not accept returns or exchanges in the following cases.Products that have been in our warehouse for more than 7 days after delivery.Merchandise that has been used after arrival.Products that have been damaged or soiled by the customer.Products made to order.Wrong size or image.

We do not accept order cancellations, as we start preparing for shipping immediately after an order is placed. Please understand that we cannot accept cancellation of orders.

We will check the production status with our craftsmen, so please contact us using the inquiry form below with the items you wish to order.

Shipping costs vary depending on weight.

The shipping company and tracking number will be clearly indicated in the shipping confirmation e-mail.

Please keep the cardboard boxes, packing materials, and merchandise in the same condition as when you received them.Please take a picture of the damaged item, attach it to your order confirmation e-mail, and contact us with the details of the damage.We will ship you a new item or issue a refund.

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